If your claim has been rejected or an inordinate time has been taken to resolve same (i.e. > than 2 months from the date of loss/damage) or you are not satisfied with the manner in which it has been resolved,
Please be advised that it is not mandatory for an aggrieved claimant to submit a complaint to IRCSL prior to seeking any: other redress as per insurance policy terms and conditions or seeking redress through a competent court of law. Anytime after submitting a complaint to IRCSL, a claimant may initiate any other remedial action, keeping IRCSL informed of same.
Written complaints should be forwarded as follows:
Insurance Regulatory Commission of Sri Lanka,
Level 11, East Tower,
World Trade Centre,
Tel: +94 11 2335167